PlayZilla Privacy Policy

Information We Collect

We collect personal information you provide during registration, such as your full name, date of birth, residential address, email address, phone number, and payment details to comply with Australian anti-money laundering laws. We also gather identity verification documents like passports, driver's licences, or utility bills for Know Your Customer (KYC) checks. Additionally, we collect usage data including IP addresses, device information, and gaming activity to monitor account security and prevent fraud. This information helps ensure you meet the legal age requirement of 18 years and maintain one account per person.

How We Use Your Information

We use your information to create and manage your account, process deposits, withdrawals, and bets in compliance with our licensing obligations. It enables us to verify your identity, prevent underage gambling, and detect fraudulent activity as required under Australian regulations. We also analyse usage data to improve our services, personalise your gaming experience, and send promotional communications if you opt-in. Your details assist in resolving disputes and fulfilling legal reporting requirements.

Information Sharing

We share your information with trusted third-party service providers, such as identity verification agencies and payment processors, solely to facilitate our services and comply with anti-money laundering regulations. We may disclose data if required by law, court order, or Australian regulatory authorities. We do not sell your personal information to third parties.

Data Security

We employ industry-standard SSL encryption to protect your data during transmission and store it on secure servers with restricted access. Access to personal information is limited to authorised personnel who need it for account management, verification, and fraud prevention. We regularly update our security protocols and conduct audits to safeguard against unauthorised access, in line with best practices for online gambling platforms accessible to Australians. However, no system is completely secure, and we recommend you protect your login credentials.

Your Rights

You have the right to access, correct, or delete your personal information by contacting us, subject to our legal obligations for record-keeping under anti-money laundering laws. You may request details of the information we hold about you and object to certain uses, such as marketing communications. While GDPR does not directly apply in Australia, we respect similar principles for transparency and control. To close your account, contact support, noting any pending transactions or verification requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse user behaviour, and prevent fraud. These include essential cookies for account security and analytics cookies for service improvement. You can manage cookie preferences through your browser settings.

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer. We aim to respond within 30 days.

Email: [email protected]